Privacy Policy

Introduction

Lince Software LLC ("Lince Software," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or otherwise interact with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

Information We Collect

Information You Provide Directly

We may collect the following information when you voluntarily provide it to us:

Contact information: name, email address, phone number, company name, and job title when you fill out a contact form, book a call, or initiate a project inquiry.
Project details: descriptions of your software requirements, business goals, technical specifications, and other information you share during discovery and planning phases.
Account information: credentials and profile data if you access a client portal, project management platform, or any system we provide as part of our services.
Payment information: billing address and payment details when processed through our secure third-party payment processors. We do not store credit card numbers on our servers.
Communications: messages, feedback, and other content you send to us via email, forms, or other communication channels.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Device information: browser type and version, operating system, device type, and screen resolution.
Usage data: pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
Network information: IP address, approximate geographic location, and internet service provider.
Cookies and similar technologies: data collected through cookies, web beacons, and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: to provide, maintain, and improve our software development services, including SaaS product development, custom web applications, automation systems, internal tools, and ongoing product iteration.
Communication: to respond to your inquiries, send project updates, provide technical support, and communicate about our services.
Business operations: to process payments, manage client relationships, schedule meetings, and administer contracts and agreements.
Website improvement: to analyze usage patterns, optimize our website performance, and enhance user experience.
Security: to detect, prevent, and address technical issues, fraud, and unauthorized access.
Legal compliance: to comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
Marketing: to send you information about our services, case studies, or industry insights, only with your consent where required by law. You may opt out at any time.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: processing required to perform our services under a contract with you or your organization.
Legitimate interests: processing necessary for our legitimate business interests, such as improving our services, securing our systems, and marketing our business, provided these interests are not overridden by your rights.
Consent: processing based on your explicit consent, which you may withdraw at any time.
Legal obligation: processing necessary to comply with applicable laws and regulations.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service providers: we may share information with trusted third-party vendors who assist us in operating our business, such as cloud hosting providers, payment processors, analytics platforms, project management tools, and communication services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal requirements: we may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With your consent: we may share information with third parties when you have given us explicit consent to do so.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

Essential cookies: necessary for the website to function properly, including session management and security features.
Analytics cookies: used to understand how visitors interact with our website, helping us improve content and performance. We may use services such as Google Analytics or similar platforms.
Functional cookies: used to remember your preferences and settings for a better user experience.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Secure access controls and authentication mechanisms.
Regular security assessments and updates.
Limited access to personal data on a need-to-know basis.
Secure cloud infrastructure with reputable providers.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the purposes for processing, and applicable legal requirements.

Project-related data and communications are typically retained for the duration of the business relationship and for a reasonable period thereafter to address any post-project inquiries or legal obligations. You may request deletion of your data at any time, subject to any legal obligations we may have to retain certain information.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: the right to request a copy of the personal information we hold about you.
Correction: the right to request correction of inaccurate or incomplete personal information.
Deletion: the right to request deletion of your personal information, subject to certain legal exceptions.
Restriction: the right to request restriction of processing of your personal information.
Portability: the right to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: the right to object to processing of your personal information for certain purposes, including direct marketing.
Withdraw consent: the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale or sharing of personal information.

Lince Software does not sell personal information. To exercise your California privacy rights, please contact us using the information below.

International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Lince Software LLC
1401 Pennsylvania Ave
Ste 105 #3214
Wilmington, DE 19806
United States

You may also reach us through the contact form on our website or by booking a call through our scheduling page.